Privacy policy

At Maison Viora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect certain information, including:

Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Account information, if you create an account

  • Information you provide when contacting customer support

  • Information submitted through custom order or wholesale enquiries

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Pages viewed and products interacted with

  • Referring website or source

  • Approximate location

  • Website usage and interaction information

We may collect this information through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process payments and prevent fraudulent transactions

  • Provide customer service and support

  • Respond to enquiries and requests

  • Process custom or wholesale enquiries

  • Improve our website, products, and shopping experience

  • Understand how customers use our website

  • Send order confirmations and other service-related communications

  • Send marketing communications where permitted and where you have provided appropriate consent

  • Comply with applicable legal and regulatory requirements

3. Cookies and Similar Technologies

Maison Viora may use cookies and similar technologies to help our website function properly and to understand how visitors interact with our website.

Cookies may be used to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Process purchases

  • Understand website traffic and usage

  • Improve website performance

  • Support advertising and marketing activities, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers when necessary to operate our business and provide services to you. These may include:

  • Payment processors

  • Shipping and delivery providers

  • E-commerce and website hosting providers

  • Customer service and communication platforms

  • Analytics providers

  • Marketing and advertising providers

  • Fraud prevention and security services

These service providers may only access information necessary to perform their services and may be subject to contractual or legal obligations regarding the handling of personal information.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of Maison Viora, our customers, or others.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Maison Viora generally does not store complete payment card information on its own systems. Payment information is handled according to the privacy policies and security practices of the applicable payment provider.

6. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

9. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Request information about how your personal information is used and shared

To exercise an applicable privacy right, please contact us using the details below. We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you choose to receive marketing communications from us, we may send information about products, promotions, collections, or other Maison Viora updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional and service-related communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order or provide requested services.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Maison Viora
Email: kimsegemark@gmail.com

We will do our best to respond to privacy-related enquiries in a timely manner.

Maison Viora
Beautiful Pieces. Timeless Character.