Politique d’expédition

At Maison Viora, we want your order to arrive safely and smoothly. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are processed after your payment has been successfully received.

Please allow [1–3 business days] for your order to be processed and prepared for shipment.

Orders are generally processed Monday through Friday, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

2. Shipping Destinations

We currently ship to USA.

Shipping availability may vary depending on the product and destination. If your location is not available at checkout, please contact us before placing an order.

Email: kimsegemark@gmail.com

3. Shipping Times

Estimated delivery times depend on your shipping destination and the shipping method selected at checkout.

Typical estimated delivery:

  • Domestic Orders: [X–X business days]

  • International Orders: [X–X business days]

Please note that delivery estimates are not guaranteed. Delays may occur due to carrier issues, weather, holidays, customs processing, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

Any applicable free-shipping promotions will be clearly stated on our website or at checkout.

5. Tracking Your Order

When tracking is available, you will receive tracking information by email after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact us at:

kimsegemark@gmail.com

6. Customs, Duties & Taxes

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Maison Viora cannot guarantee how quickly an international shipment will clear customs.

7. Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your purchase.

If you realize that you have entered an incorrect address, contact us as soon as possible at kimsegemark@gmail.com.

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Lost, Stolen, or Damaged Packages

Once an order has been shipped, it is handled by the selected shipping carrier.

If your package appears to be delayed, lost, or marked as delivered but you cannot locate it, please contact us at kimsegemark@gmail.com so we can help you determine the appropriate next steps.

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product. This will help us assess the situation and determine the appropriate resolution.

9. Delivery Delays

Maison Viora is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Customs delays

  • Public holidays

  • Incorrect or incomplete shipping information

  • Other unforeseen circumstances

We will always do our best to assist you when a delivery issue occurs.

10. Multiple Items in One Order

Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information.

11. Questions About Your Shipment

If you have any questions regarding your order or shipment, please contact us.

Maison Viora
Email: kimsegemark@gmail.com

We're happy to help.

Maison Viora
Beautiful Pieces. Timeless Character.